At Trap Star, we aim to provide a smooth, transparent, and customer-friendly shopping experience. If you are not fully satisfied with your purchase, our Refund and Returns Policy ensures a fair and hassle-free process. By placing an order on our website, you agree to the terms outlined in this Refund and Returns Policy.

Overview

We understand that sometimes a product may not meet expectations due to size, fit, color variation, or other reasons. Our policy is designed to ensure customer satisfaction while maintaining fairness and product quality standards. All returns and refunds are handled according to the conditions described below.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Item must be returned within 7–14 days of delivery (based on order location)
  • Product must be unused, unworn, and in original condition
  • All original tags, packaging, and labels must be intact
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for return or refund.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Sale or clearance items
  • Gift cards
  • Underwear or hygiene-related products
  • Customized or special-order items
  • Items damaged due to customer misuse

We reserve the right to refuse returns that do not comply with our policy.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team via the official Trap Star website
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Package the item securely in its original packaging
  5. Ship the item to the return address provided

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Refund Process

If your return is approved, your refund will be processed as follows:

  • Refunds are issued to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider
  • Shipping fees are non-refundable unless the return is due to our error (wrong or defective item)

You will receive an email confirmation once the refund has been processed.

Exchanges

We only replace items if they are:

  • Defective or damaged
  • Incorrect size sent due to our error
  • Wrong item delivered

If you need an exchange for the same product, contact us immediately after receiving your order. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging
  • Include your order number and details

We will review your request and offer a replacement or refund where applicable.

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to our mistake.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (processing time may vary)
  • Contact your bank for pending transactions

If you still have not received your refund, please reach out to our support team for assistance.

Order Cancellation

Orders can only be cancelled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

International Returns

For international customers:

  • Return shipping times may vary depending on location
  • Customs duties or import taxes are non-refundable
  • Additional shipping charges may apply

We aim to make international returns as simple as possible while ensuring compliance with shipping regulations.

Policy Updates

Trap Star reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be updated on this page and take immediate effect. We encourage customers to review this page regularly.

Contact Us

If you have any questions about your order, refund, or return, please contact our support team via the official Trap Star website. We are committed to resolving all customer concerns in a fair and timely manner.

  • Address: 3713 Wyckliffe Pkwy, Toledo, OH 43613, United States
  • Email: support@trapstarclothing.us
  • Contact: (734) 813-0981